Who we are... Our website address is https://raesflame.com
FAQ's, Shipping, Returns, and Website Policies
FAQ's
This should answer most questions but if you have more please feel free to contact us.
Soy Candles
What makes soy candles different from other candles?
Soy candles are made from a natural soy wax that provides a clean, slow, and even burn. They are a great option for those who enjoy a longer-lasting candle experience with a beautiful scent throw.
How long should I burn my soy candle?
For the best results, burn your candle for 2–4 hours at a time and allow the wax to melt evenly across the top surface. This helps prevent tunneling and allows your candle to burn properly.
How do I take care of my candle?
Always trim your wick to about ¼ inch before each burn. Never leave a burning candle unattended, and stop burning when about ½ inch of wax remains at the bottom of the jar.
Why does my candle look different than expected?
Because our candles are handmade, slight variations in color, texture, and frosting may occur. These natural characteristics are a part of the beauty of soy wax and do not affect the quality or scent.
Why doesn’t my candle smell as strong when burning?
When visitors leave comments on the site, we collect the data shown in the comments form and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Car Diffusers
How do I use my car diffuser?
Remove the stopper, secure the wooden lid, and gently tip the bottle upside down for a few seconds to allow the fragrance oil to absorb into the wood. Avoid over-saturating the lid.
How long do car diffusers last?
Longevity depends on usage, temperature, and airflow, but most car diffusers can last several weeks. Refresh the scent by gently tipping the bottle when needed.
What if my diffuser leaks?
Please make sure the bottle is upright and properly secured. Avoid placing the diffuser where it can spill or come into contact with surfaces that may be damaged by fragrance oils.
Reed Diffusers
How do I use my reed diffuser?
Place the reeds into the bottle and allow them to absorb the fragrance oil. Flip the reeds occasionally to refresh and enhance the scent.
How often should I flip the reeds?
For a stronger scent, flip your reeds once a week or as needed. The more frequently you flip them, the faster the fragrance oil will be used.
How long do reed diffusers last?
Lifespan depends on room temperature, airflow, and how often the reeds are flipped. Keeping your diffuser away from direct sunlight, vents, and heat sources can help extend its life.
General Questions
Are Raes Flame products handmade?
Yes! Each product is thoughtfully made with care. Because they are handmade, small differences may occur, making each item unique.
Are your fragrances pet-safe?
Fragrance oils can affect pets differently. We recommend using candles and diffusers in well-ventilated areas and keeping all products out of reach of pets.
Do you offer custom orders?
Yes, custom orders may be available. Please contact us to discuss your request. Please note that custom orders are final sale.
Have another question?
We are always happy to help! We want you to love your Raes Flame products and are always open to answering questions or helping find the perfect scent for you.
Shipping Information
Processing Time
All Rae's Flame products are handcrafted and made to order. Most orders are processed and shipped within 5 business days or less.
In rare cases, processing may take up to 2 weeks if supplies need to be restocked. If your order will take longer than expected, you'll be notified as soon as possible.
Shipping Methods
Rae's Flame ships orders through USPS, UPS, or FedEx. We carefully select the shipping carrier that provides the best combination of speed, reliability, and value for each order.
Once your order ships, you'll receive tracking information so you can follow its journey.
International Shipping
At this time, Rae's Flame does not offer international shipping. We currently ship only within the United States.
Bulk & Custom Orders
Interested in placing a bulk order or creating a custom scent or product?
We'd love to work with you! Please contact us at raesflame@gmail.com to discuss your project, pricing, and turnaround time.
Questions?
If you have any questions about your order or shipping, feel free to reach out at raesflame@gmail.com. We're always happy to help!
Thank you for supporting Rae's Flame!
Privacy Policy
This privacy policy ("policy") will help you understand how Rae’s Flame ("us", "we", "our") uses and protects the data you provide to us when you visit and use raesflame.com ("blog", "service").
We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.
What User Data We Collect
When you visit the blog, we may collect the following data:
· Your IP address.
· Your contact information and email address.
· Other information such as interests and preferences.
· Data profile regarding your online behavior on our blog.
Why We Collect Your Data
We are collecting your data for several reasons:
· To better understand your needs.
· To improve our services and products.
· To send you promotional emails containing the information we think you will find interesting.
· To contact you to fill out surveys and participate in other types of market research.
· To customize our services according to your online behavior and personal preferences.
How Do We Safeguard and Secure Data
Rae’s Flame is committed to securing your data and keeping it confidential. Rae’s Flame has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.
What Is Our Cookie Policy
Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behavior (analyze web traffic, web pages you visit, and spend the most time on).
The data we collect by using cookies is used to customize our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.
Please note that cookies don't allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.
If you want to disable cookies, you can do it by accessing the settings of your internet browser. You can visit https://www.internetcookies.com, which contains comprehensive information on how to do this on a wide variety of browsers and devices.
If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
What About Links to Other Websites
Our website contains links that lead to other websites. If you click on these links, Rae’s Flame is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.
Restricting the Collection of your Personal Data
At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following:
When you are filling the forms on the website, make sure to check if there is a box that you can leave unchecked if you don't want to disclose your personal information.
If you have already agreed to share your information with us, feel free to contact us via email, and we will be more than happy to change this for you.
Rae’s Flame will not lease, sell, or distribute your personal information to any third parties unless we have your permission. We might do so if the law forces us. Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy. By using this website, you agree to the policies listed.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Sharing And Retaining Your Data
If you request a password reset, your IP address will be included in the reset email.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights do you have over your data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Return Policy
At Rae's Flame, we want you to love your purchase. Please review our return policy before placing your order.
- Returns are accepted within 14 days of the delivery date.
- To qualify for a full refund, items must be unused, unopened, and returned in their original packaging.
- Custom or personalized items are final sale and cannot be returned or exchanged.
- If a returned item has been opened or used, it may be eligible for a 50% refund of the purchase price, less the original shipping charges. Refund eligibility is determined after the item has been received and inspected.
- Original shipping charges are non-refundable, unless the return is the result of our error or the item arrived damaged.
- If there is a problem with your order upon delivery, it must be reported within 24 hours of delivery.
- Customers are responsible for all return shipping costs when returning items to Rae's Flame.
- Refunds will be processed after the returned item has been received, inspected, and approved.
We truly want every customer to be happy with their purchase. If you have any questions or concerns about your order, please don't hesitate to contact us. While this policy is designed to ensure fairness for all customers, we understand that every situation is unique. We are always happy to review individual circumstances and do our best to find a satisfactory solution.
Thank you for supporting Rae's Flame. We appreciate your business and look forward to serving you again.
How to Request a Return or Exchange
To request a return or exchange, please email raesflame@gmail.com with the following information:
- Name on the order
- Order number (if available)
- Best contact phone number
- The item(s) you would like to return or exchange
- The reason for the return or exchange
- Whether you are requesting a refund or an exchange
- Photos of the item(s) and packaging, if the item is damaged, defective, or incorrect
Once we receive your request, we'll review the information and respond as soon as possible with the next steps. Please do not ship your item back until you have received return instructions from Rae's Flame. Remember, Customers are responsible for all return shipping costs when returning items to Rae's Flame.